Общи условия за използване на LIVRA

An integral part of the General Terms and Conditions of „LYUBA“ Ltd., registered in the Commercial Register and Register of Non-Profit Legal Entities with EIK BG208607869, with its registered office in the town of Botevgrad, 15 Slaveykov Street, 3rd floor, apt. 5

Definitions

For the purposes of these General Terms and Conditions, the terms specified below shall have the following meaning:

„The “Platform„ or “LIVRA.bg„ is an internet-based platform owned by “LYUBYA" Ltd., accessible at www.livra.bg, intended for publishing, managing and booking training sessions and sports activities.
„Company“ refers to „LYUBA“ Ltd, UIC BG208607869, the owner and operator of the LIVRA.bg platform.
„User“ means any natural or legal person who uses the platform, whether registered or not.
„A “user’ is an individual who uses the platform to search for, view and book training sessions and sporting activities.
„A “Coach" is a user who independently organises and conducts training sessions or sports activities through the platform, regardless of their legal form. The Coach may carry out their activities independently or as part of one or more clubs.
„A “Club” is a sports club, studio, organisation or other entity that organises and offers training sessions or sporting activities via the platform under a common name, management or identity. A club profile may bring together one or more coaches, manage activities at one or more sports venues, and publish training sessions and sports activities through its affiliated coaches. Specific venues may be specified for each activity, used for the purposes of searching for, finding and booking sports activities via the platform.
„Profile“ is a personalised registration on the platform, created using an email address and password, which provides access to certain functionalities depending on the type of user.
„Reservation“ is a request to participate in a training session or sports activity made by a trainee to a trainer or club through the platform.
„A “subscription plan’ is a paid service that provides access to certain features of the platform for a specified period of time.
„Content“ means any information, text, image, photograph, graphic, description, chart or other material posted by a user on the platform.
„Malicious actions“ are actions or omissions that violate applicable legislation, these General Terms and Conditions, the rights of other users, or the normal functioning of the platform.
„Force majeure“ is an unforeseeable and unavoidable event of an extraordinary nature, which occurred after the conclusion of the contract, rendering its performance objectively impossible.
„Workout“ or „Sports Activity“ is an organised sport or physical activity, event, class, group or individual activity, published on the platform by a coach or club.
„A “public session’ is a training session or sporting activity that is visible to all users of the platform and for which bookings can be made in accordance with the terms and conditions set by the coach or club.
„Private training“ is a training session or sports activity available only to specific users, invited or approved by the coach or club.
„Waiting list“ is a platform functionality through which users can express interest in participating if there are no available places in a given training session.
„Assessment“ is a form of feedback or information relating to user behaviour, interaction or engagement with activities via the platform.
„Blocking“ is the restriction of a specific user's access to the ability to sign up for training sessions, send messages, or use certain functionalities of the platform for a defined or indefinite period.
„Online programme“ is digital content, including training plans, videos, instructions or other resources, published via the platform by a coach or club.
„Messages“ are electronic messages sent via the individual or group chat functionalities on the platform.

Subject of the service and platform functionalities

LIVRA.bg is an online platform designed to connect individuals who exercise, coaches, and sports clubs by providing a technological environment for publishing, organising, managing, and booking sports activities.
Through the platform, users can utilise various functionalities according to their profile type, including, but not limited to:

a) creation and maintenance of a user profile;

(b) publishing and managing training sessions and sporting activities;

c) publishing and managing training schedules;

g) carrying out and managing training bookings;

d) use of waiting lists to fill vacancies;

e) message exchange via individual and group chat;

j) publishing photos, videos, descriptions, logos and other content.;

g) publishing and managing online programmes and associated digital materials;

i) leaving ratings and reviews;

j) receiving notifications related to platform activity;

k) use of other functionalities that may be added and developed by the Company.

Access to certain functionalities may be restricted depending on the profile type, the chosen subscription plan, or settings defined by the coach or club.
LIVRA.bg only provides a technological environment for communication, organisation and booking of sporting activities.
LIVRA.bg is not an organiser, performer, or provider of the training and sports activities published on the platform, unless expressly stated otherwise.
The Company is not a party to the relationships between trainees, coaches and sports clubs regarding the conduct of training sessions, conditions of participation, the quality of services provided, payments or any other matters between them.
The company has the right to develop, amend, supplement, limit or remove individual functionalities of the platform with the aim of improving services, complying with legal requirements or developing the platform.

User profile registration

Registration and the creation of a user profile are required to use certain platform functionalities.
When registering, the User is obliged to provide true, accurate and up-to-date information and, if necessary, to keep it updated.
The following types of profiles can be created on the platform:

a) Trainer profile;

b) Trainer profile;

c) Sports club profile.

Upon registration, the User shall provide information in accordance with the selected profile type and complete the data required by the platform.
The coach can use the platform independently or be linked to one or more sports clubs.
When creating a workout or sports activity, a coach can indicate whether it is being organised in their name or on behalf of a club they are associated with on the platform.
Every sports club is managed through an administrator profile, which is responsible for managing the information published on behalf of the club.
The user creates their profile using an email address and password or by another authentication method supported by the platform.
The user is obliged to keep their access data for their profile secret and is responsible for all actions performed through it, unless they prove that access was obtained without their knowledge and through no fault of their own.
The company has the right to request additional information or identity verification when necessary for platform security, prevention of abuse, or compliance with legal requirements.
The user can edit the information in their profile at any time in accordance with the platform's available functionalities.
The company has the right to temporarily restrict or permanently terminate access to a profile in the event of:

a) providing false or misleading information;

b) breach of these General Terms and Conditions;

c) wilful actions;

g) behaviour that jeopardises the security, normal functioning or reputation of the platform;

d) other cases provided for by applicable legislation.

Account termination does not release the User from obligations incurred prior to the termination date.

Bookings for training and sports activities

The platform enables trainees to make bookings for training sessions and sports activities published by coaches and sports clubs.
The conditions for participating in a specific training session or sports activity, including capacity, registration and cancellation deadlines, participant requirements, and other specific rules, are determined by the relevant coach or club and published on the platform.
Training sessions and sporting activities may be public or private, depending on the settings specified by the coach or the club.
Making a reservation constitutes a request to participate in the relevant training session or sports activity and does not create a legal relationship between the Company and the User regarding the conduct of the relevant activity.
Coaches and clubs are responsible for ensuring that the information they publish regarding training sessions and sporting activities is up to date and accurate.
Trainees are required to provide accurate information when making reservations and to comply with the conditions set by the organiser of the respective activity.
Coaches and clubs can set deadlines and rules for cancelling bookings, including restrictions on late cancellations or no-shows by registered participants.
The platform provides functionality for the automated management of waiting lists and the automatic allocation of vacated places where possible.
When space becomes available in a training session, the platform automatically sends notifications to users on the waiting list according to the settings for the relevant activity.
Coaches and clubs may restrict or refuse participation of certain users in training and sports activities if there are valid reasons, including systematic violation of published rules, repeated no-shows, inappropriate behaviour, or other circumstances that hinder the normal conduct of the activity.
Coaches and clubs can use functionalities to temporarily or permanently restrict certain users' access to their training sessions and sports activities.
Coaches and clubs are entitled to cancel, change or reschedule published training sessions and sporting activities. If such a possibility arises, the platform will send notifications to the affected users.
The company shall not be held liable for cancelled, altered, or undisclosed training sessions and sports activities, nor for the consequences of such actions.
All matters relating to participation in training sessions and sporting activities, including their organisation, conduct, rules of participation and the behaviour of participants, shall be settled between the relevant coach, club and trainee.
The company is not a party to the relationships between trainees, trainers and sports clubs and bears no responsibility for the quality, safety, content or results of the training and sports activities conducted.

Subscription services

Some of the platform's functionalities may be provided for a fee through subscription plans.
The types of subscription plans, their scope, validity period, functionalities, and applicable prices are determined by the Company and published on the platform.
Certain functionalities may only be available to coaches, clubs or other categories of users with an active subscription plan.
Activating a subscription plan grants access to the relevant functionalities for the period for which payment has been made.
Upon expiry, termination, or non-payment of a subscription plan, the Company is entitled to restrict access to the relevant paid functionalities, without affecting access to functionalities that are freely available for the respective profile type.
The terms and conditions regarding payment, automatic renewal, refunds and all other matters relating to subscription services are governed by LIVRA.bg’s Payment Policy, which is published on the platform.
The Company has the right to create, amend, remove, or update subscription plans, functionalities, and terms of access to them, in compliance with applicable legislation and the rules published on the platform.

Consumer rights and obligations

Users are entitled to use the platform's functionalities in accordance with the type of their profile, the chosen subscription plan and these Terms and Conditions.
Users have the right to create, publish, and manage content within the functionalities provided by the platform.
Users are obliged to provide true, accurate, and up-to-date information when registering for and using the platform.
Users are obliged to keep the provided information up to date and to correct it promptly when necessary.
Users are responsible for actions performed through their accounts and for protecting their login details.
Users are obliged to use the platform in good faith and in accordance with applicable legislation, these General Terms and Conditions, and good morals.
When using the platform, Users are not permitted to:

(a) provide false, misleading or incomplete information;

b) to use profiles belonging to other individuals;

c) creating profiles on behalf of third parties without the necessary rights or consent;

(d) to publish content that infringes the law, public decency or the rights of third parties;

d) publishing offensive, discriminatory, threatening, misleading, defamatory or otherwise unacceptable content;

e) to use the platform for harassment, threats, abuse, or other unacceptable behaviour towards other users;

j) to distribute unwanted messages, spam, advertising materials or other unsolicited content;

(h) to carry out actions that may compromise the security, normal operation or availability of the platform;

(i) to use automated means to extract, copy or collect information from the platform without the Company’s express permission;

to bypass technical limitations, security measures or access control mechanisms;

(k) to publish content for which they do not hold the necessary rights of use.

Users are required to maintain correct and respectful behaviour when communicating with other users through the platform's functionalities, as well as when participating in training and sports activities organised via the platform.
Coaches and clubs are responsible for the content they publish on the platform, including information on training sessions, schedules, programmes, photos, videos, and other published materials.
Trainees are obliged to comply with the participation conditions published by the respective coach or club, including the rules for registration, withdrawal, and attendance at training sessions.
Users are required to respect the intellectual property rights of the Company and of other users of the platform.
Upon establishing a breach of these General Terms and Conditions, the User shall be liable for damages in accordance with the applicable legislation.

Rights and Obligations of the Company

The company makes reasonable efforts to ensure the normal functioning, accessibility and security of the platform.
The Company reserves the right to develop, modify, add to, restrict or remove features of the platform for the purposes of its development, improvement, maintenance or compliance with applicable legislation.
The Company reserves the right to carry out scheduled or unscheduled maintenance, including preventive maintenance, updates, improvements or the resolution of technical issues, which may temporarily restrict access to the platform.
The Company is entitled to carry out checks and take action where there is suspicion of a breach of these General Terms and Conditions, applicable legislation or the security of the platform.
The Company has the right to remove, restrict access to, or edit content which, in its sole discretion, violates these Terms and Conditions, the rights of third parties, applicable legislation, or good morals.
The Company has the right to temporarily or permanently restrict access to profiles, functionalities, or services in the event of a breach of these General Terms and Conditions.
The company has the right to terminate or restrict a user's access to the platform if they:

a) provides incorrect data;

b) violates the present General Terms and Conditions;

c) commits wilful acts;

(d) publishes inappropriate content;

d) jeopardises the security, stability or reputation of the platform;

e) infringes the rights of other users.

The company has the right to store and process information related to the use of the platform, in accordance with applicable legislation and the Privacy Policy.
The Company is entitled to send system messages, notifications and information relating to the operation of the platform and the services provided.
The company is not obliged to carry out preliminary checks on all content published by users, but has the right to take action after establishing or receiving information about a violation.
The company has the right to collect and automatically process information regarding the use of the platform, including data on bookings, attendance, absences, cancellations, and other user actions, when this is necessary for the platform's operation and the provision of its services.
The company is entitled to introduce security mechanisms, protection against abuse and access control in order to protect users and the platform.

Rating system and user behaviour

The platform can provide functionalities for tracking user behaviour, feedback, ratings and other metrics related to the use of the services.
The platform can automatically record and store information related to user activity, including, but not limited to:

a) reservations made;

b) attendance at training sessions;

(d) late refusals;

d) non-appearances;

e) other actions related to the use of the platform.

The data from the previous point can be used to generate statistics, activity indicators, participation history, and other functionalities related to the platform's operation.
Users can post ratings, comments, opinions and other feedback regarding coaches, clubs, training sessions and other users through the functionalities provided by the platform.
Published feedback should be honest, accurate, and based on actual experience and interaction.
The publication of offensive, discriminatory, threatening, defamatory, misleading or otherwise unacceptable ratings, comments or opinions is not permitted.
The Company reserves the right, at its sole discretion, to remove, edit, restrict access to, or refuse to publish any ratings, comments, or other feedback that infringes these Terms and Conditions, applicable legislation, or the rights of third parties. The Company has the right to remove content upon notification from an affected party.
Coaches and clubs can restrict certain users' access to their training sessions and sports activities through the platform's functionalities.
Users can restrict communication with other users through the platform's provided blocking and interaction control mechanisms.
The company does not guarantee the accuracy, completeness or objectivity of the published assessments, comments and opinions, insofar as they represent the personal opinion of the respective user.
The company has the right to develop, modify, supplement, or remove functionalities related to the rating system, feedback, and user behaviour.

User-generated content

Users can publish content through the platform's functionalities, including, but not limited to, descriptions, photos, videos, training programmes, online programmes, schedules, comments, ratings, and other materials.
The user bears full responsibility for the content they publish via the platform.
The user declares and guarantees that they possess the necessary rights for the publication and use of the relevant content, and that its publication does not infringe on the rights of third parties or applicable legislation.
Publication of content which is not permitted:

a) violates the law or good morals;

b) infringes the intellectual property rights of third parties;

c) contains false, misleading or deceptive information;

g) contains offensive, discriminatory, defamatory or threatening material;

d) contains malware or other malicious elements.

The company is not responsible for the content posted by users through the platform.
The company has the right, at its sole discretion, to remove, restrict access to, or edit content that violates these Terms and Conditions, applicable legislation, or the rights of third parties.
By publishing content through the platform, the User retains all rights to it and grants the Company a non-exclusive, royalty-free, and limited right to store, reproduce, process, display and provide this content solely to the extent necessary for the functioning, maintenance and provision of the platform's services.

Intellectual property

All rights to the LIVRA.bg platform, including its name, trademark, logo, design, software, structure, database, texts, graphic elements, functionalities and other content created by the Company, are protected under applicable intellectual property legislation and belong to the Company or the respective rights holders.
Nothing in these Terms and Conditions shall be interpreted as granting any rights to the Company's intellectual property beyond what is necessary for the use of the platform in accordance with its intended purpose.
The online programmes, training plans, video materials, photos, descriptions, logos, schedules and other content published by coaches and clubs through the platform remain the property of their respective authors or rights holders.
The publication of content on the platform does not result in the transfer of copyright or other intellectual property rights to the Company, other users or third parties.
Users are not permitted, without the prior written consent of the relevant rights holder, to:

a) to copy;

(b) to reproduce;

(d) to publish;

d) to provide to third parties;

(e) to use for commercial purposes;

j) to adapt or create derivative works based on content available through the Platform;

except in cases expressly permitted by applicable law or by the relevant rights holder.

Access to online programmes, training plans, video content and other resources via the platform grants the right to personal use only, in accordance with their intended purpose, and does not grant the right to copy, distribute, publish or use them outside the platform. Access to specific content may be restricted by its author in accordance with the platform’s functionalities.
Users are required to respect the intellectual property rights of the Company and of other users of the platform.
Where an infringement of intellectual property rights is established, the Company is entitled to remove the relevant content, restrict access to it, or take other measures provided for in these Terms and Conditions and the applicable legislation.

Platform's role. Limitation of liability

LIVRA.bg is a technological platform that provides the opportunity to publish, organise, manage, and book training sessions and sports activities between users.
The Company is not the organiser, operator or provider of the training sessions and sporting activities published via the platform, unless otherwise expressly stated.
The Company is not a party to the relationships between trainees, coaches and sports clubs, including in relation to the organisation, conduct, quality, safety or results of training sessions and sporting activities.
Coaches and clubs are solely responsible for the information, content, schedules, terms and conditions, training programmes, video material and all other materials they publish and which are accessible via the platform.
The company accepts no liability for the quality, safety, legality, suitability or conformity of the training sessions and sporting activities with users’ expectations or needs.
The company is not liable for damages, injuries, health problems, or other adverse consequences that occur in connection with participation in training and sports activities organised through the platform.
The training programmes, online programmes, video materials, exercises, recommendations, and other content published by trainers and clubs are created and published by the respective authors at their own risk.
The company does not perform prior expert review of the published content and does not guarantee its accuracy, completeness, applicability, or suitability for a specific individual.
Each user is personally responsible for assessing their own state of health, physical fitness and capabilities before taking part in a workout or following any content available via the platform.
If necessary, the user should consult a doctor or other qualified professional before commencing any exercise or sporting activity.
The company does not guarantee continuous, uninterrupted or error-free operation of the platform and is not liable for temporary unavailability, technical malfunctions, communication line interruptions, software bugs or other technical circumstances beyond its reasonable control.
The company is not liable for the actions, omissions or conduct of users, including content posted by them, to the extent that it is not created by the Company.
The Company shall not be liable for any loss of profit, indirect damages or other consequences arising from the use of, or inability to use, the platform, except where required by applicable law.
The company shall not be held liable for failure to fulfil its obligations in the event of circumstances beyond its reasonable control, including cases of force majeure.

Data Protection
The processing of personal data is carried out in accordance with Livra.bg’s Privacy Policy.
The privacy policy is an integral part of the current Terms and Conditions.

Changes to the General Terms and Conditions

The company has the right to amend and supplement these General Terms and Conditions in view of the development of the platform, changes in the services provided, amendments to applicable legislation or for other valid reasons.
The current version of the Terms and Conditions is published on the platform's website and is accessible to all users.
In the event of significant changes to the current General Terms and Conditions, the Company may notify users by email, a message on the platform, or by other appropriate means.
The amendments enter into force on the date of their publication, unless another deadline is explicitly stated.
The user is responsible for periodically reviewing the current version of the Terms and Conditions.
In the event that the User does not agree with the amendments made, they have the right to terminate their use of the platform and close their profile according to the procedure provided for this purpose.

ACCESS AND PROFILE TERMINATION

The user has the right at any time to cease using the platform and to request the closure of their account through the functionalities available on the platform or by sending a request to the Company.
The company has the right to temporarily restrict access to a profile or individual functionalities of the platform if grounds exist as provided for in these General Terms and Conditions.
The company has the right to terminate access to a user's account and to close the account in cases of:

a) a material or systematic breach of these General Terms and Conditions;

b) providing false or misleading data;

c) wilful actions;

g) publishing unacceptable content;

d) actions that jeopardise the security, normal functioning, or reputation of the platform;

e) other cases provided for in applicable legislation.

Before taking the action referred to in the previous point, the Company may, at its discretion, issue a warning to the user and allow a period of time for the breach to be remedied, where the nature of the breach so permits.
The restriction or termination of access to an account does not release the User from liability for breaches or obligations incurred prior to the date of restriction or termination.
Upon termination of an account, the Company may retain information and content when necessary to fulfil legal obligations, protect legitimate interests, resolve disputes, or in accordance with the Privacy Policy.
Upon termination of the account, access to the platform's functionalities will cease, except to the extent that certain data must be retained in accordance with applicable legislation or the platform's published policies.
The termination of an account does not entitle the user to a refund of subscription fees already paid, except in the cases provided for in the Payment Policy or applicable legislation.

Final provisions

The present General Terms and Conditions govern the relationship between the Company and users in connection with the use of the LIVRA.bg platform.
These General Terms and Conditions shall be interpreted and applied in conjunction with the Privacy Policy, Payment Policy and other policies published on the platform, where applicable.
If an individual provision of these General Terms and Conditions is recognised as invalid, void, or unenforceable, this does not affect the validity of the remaining provisions.
Any matters not covered by these General Terms and Conditions shall be governed by the applicable laws of the Republic of Bulgaria.
Disputes between the Company and users shall be resolved through negotiation and mutual cooperation in a spirit of goodwill. Where no agreement is reached, the dispute shall be referred to the competent Bulgarian court for resolution in accordance with the applicable legislation.
The present General Terms and Conditions shall enter into force on the date of their publication on the platform, unless expressly stated otherwise.

Terms and Conditions

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