{"id":18,"date":"2026-02-17T15:43:22","date_gmt":"2026-02-17T15:43:22","guid":{"rendered":"https:\/\/livra.bg\/?page_id=18"},"modified":"2026-05-21T18:11:52","modified_gmt":"2026-05-21T15:11:52","slug":"politika-za-poveritelnost","status":"publish","type":"page","link":"https:\/\/livra.bg\/en\/politika-za-poveritelnost\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">An integral part of the General Terms and Conditions of \u201eLYUBA\u201c Ltd., registered in the Commercial Register and Register of Non-Profit Legal Entities with EIK BG208607869, with its registered office in the town of Botevgrad, 15 Slaveykov Street, 3rd floor, apt. 5<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your personal data and the protection of the information you share with us is extremely important, and therefore, our Privacy Policy describes how we process your data and what measures we take to protect it. It explains where and how we collect your personal data, as well as what your rights are with respect to all the information about you that we store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy applies to you if you provide personal data to us in a retail store, by telephone (via call or SMS), online, by post or courier, via social media, on a corporate or promotional website, through a mobile application, or by any other means. Our privacy policy is an expression of our commitment to protecting your personal information. .<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The information you share with us \u2013 your names, postal address, date of birth, telephone number, email address, bank account or payment card details, and any feedback you provide to us by post, telephone, email or via social media messages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information about the products or services that we provide to you (including what we have provided to you, where and when, what amount you have paid for them, how you use our products and\/or services, etc.).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Login details for our website or system, accessible to our current or potential customers, including your username and chosen password (which we store in an encrypted form, without knowing what it is).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Details about the device or devices you use or have used to access our services (e.g. your device\u2019s make and model, operating system, browser, or IP address), and how you use our services. For details on the information collected in this way, please see our cookie policy (\u201eCookie Policy\u201d).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your contact details and details about emails and other electronic messages you receive from us, including whether these messages have been opened and whether you have clicked on any of the links within them. We want to ensure that our messages are useful and important to you, so if you do not open them and click on a link within them, we know that we need to improve the information we send you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As the Data Controller, and in order for us to fulfil our obligations under the General Data Protection Regulation, we declare that we may use your personal data for one, several, or all of the following purposes: To send you a reply to your enquiry regarding some of our products; To duly process any order you place for goods and services offered by the company; For statistical needs and analyses; To help us understand more about you as our customer, and to provide you with better service from our employees in case of a product purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In order to discover ways to improve our products, services, applications or websites; The processing of your personal data is based on one of the following conditions: You have given your consent for the processing of your personal data for one or more specific purposes, such as receiving communications with information about our activities. Processing in such cases is specific and to the extent and scope provided for in the relevant consent. Any given consent may be withdrawn by you at any time for use in the future; Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract between us and you, for example, fulfilling an order for goods or services from our website; Processing is necessary for compliance with a legal obligation that applies to us as a personal data administrator; Processing is necessary for the purposes of our legitimate\/legal interest or that of a third party, unless your interests or fundamental rights and freedoms, which require special protection of your personal data, take precedence over such interests. Such processing includes ensuring the normal functioning and use of the website, communicating with you, including electronically on important matters related to your orders, processing received alerts, complaints, requests and other correspondence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We work with partners and suppliers who may also process your personal data on our behalf, but only if they meet our data storage, processing, and protection standards, such as: Mass email sending companies, when you need to receive an email message from us; SMS message sending companies, when we need to send you one; Online payment providers (PayPal, epay); We only provide them with information that is necessary for you to receive the relevant product and\/or service from us, which you have requested or expressed an interest in.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may share your personal data with other organisations in certain circumstances, if required by law, by a state or private institution, in the performance of its statutory obligations (e.g. Ministry of Interior bodies, the National Revenue Agency, the National Social Security Institute, the Commission for Personal Data Protection, etc.) and\/or if we need to share your personal data to protect our legitimate interest or exercise our statutory rights, as well as to protect our systems and servers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you have expressly indicated your agreement, we will be happy to share information with you via email and\/or telephone about our special offers, ideas, products and\/or services, when we have something to share.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the event that you do not agree with this or wish to withdraw your consent to receive emails from us, you can do so in one of the following ways: through the unsubscribe link included in every email we send you; via the contact form; by email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to access your personal data that we process for the purposes set out above. If we process such data and receive a request from you (or from a third party authorised by you), we will provide this access free of charge. You have the right to request a copy of your personal data that we process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before we grant access to your personal data to yourself or an authorised person, we may ask for proof of identity and details about your relationship with us or our partners, so that we can locate the data pertaining to you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If any personal data we hold and process for you is inaccurate or out of date, you are entitled to request that we correct it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to request that we erase your personal data without undue delay if: the personal data is no longer necessary for the purposes for which it was collected; you have withdrawn your consent; you have objected to the processing, if it is unlawful.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In certain circumstances, we may refuse to erase your personal data where legally provided for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to receive the data that we process about you in a structured, commonly used, and machine-readable format, in order to transfer your data to another Controller.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to lodge a complaint with the local regulator, the Commission for Personal Data Protection (CPDP) or the courts if you believe your rights have been infringed. To do so, you can visit the relevant authority\u2019s website, where you will find further information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to withdraw your consent for the processing of your personal data by us at any time by sending an application to this email. <a href=\"mailto:c.ralcheva@livra.bg\">c.ralcheva@livra.bg<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to object at any time to the processing of your personal data by emailing us <a href=\"mailto:c.ralcheva@livra.bg\">c.ralcheva@livra.bg<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You have the right to request that we restrict the processing of your personal data when you consider that your personal data is inaccurate, the processing of your personal data is unlawful, we no longer need your personal data for the purposes of processing, or you have objected to its processing. In this case, your personal data will only be stored, not processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We store a record of your personal data to ensure the high quality and consistency of our services. We always store and process your data in accordance with the law and never retain it for longer than necessary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The personal data you provide us when registering on our site is stored for the entire period of maintaining your registration on the site and for up to one year after termination of registration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Subscriptions to our newsletter are stored for the period for which the subscription is active, until it is terminated and\/or the registration is removed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information on goods and services you have ordered will be stored for a maximum of 5 years from the date of purchase, taking into account applicable warranty and statute of limitations periods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We treat your personal data as strictly confidential. To protect it, we take a number of technical and organisational measures that ensure the security of the personal data we process, including: we restrict access to the premises where we work only to those people who need to be there; we never ask you to send us your password; we advise you never to enter account numbers, passwords or other sensitive information in an email or after clicking on a link in an email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While we work hard to protect your personal data, we cannot guarantee that our safeguards will prevent every unauthorised attempt to access, use, or disclose personal data. If you believe your username or password has been compromised, you may change your password at any time via our website, as well as contact us immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to exercise any of your rights as set out in this Privacy Policy, or if you have any questions or complaints regarding this policy or the way in which your personal data is processed, please contact us using one of the following methods:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0438\u043c\u0435\u0439\u043b:&nbsp;c.ralcheva@livra.bg<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By post: Botevgrad, 3 March Blvd. No. 87, 2nd Floor, Apt. 2<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Contact details for the official: Tsvetelina Vasileva Ralcheva.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can contact the supervisory authority \u2013 the Commission for Personal Data Protection, located at Sofia city, postcode 1592, Prof. Tsvetan Lazarov Blvd. \u2116 2, or via the website https:\/\/cpdp.bg\/.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may amend this Privacy Policy to reflect any changes in the law or in our privacy policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy applies to \u201ecookies\u201d and other similar technologies used on the company's website, as applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use cookies for: Site functionality; Analysis of user behaviour; Advertising; This policy is supplemented by the privacy policy \/ personal data protection policy \/ and the Terms and Conditions of the site, which we recommend you read.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201eA \u201dcookie\" is a small text file, consisting of numbers and letters, which is saved on your device, through which you access the Internet, and is installed by a request made by the user's device to the Company's server.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These files enable user device recognition by providing content tailored to user preferences. They are also used in the preparation of anonymous statistics related to user needs and experiences, which help us improve the structure and content of the website without identifying individual users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We use two types of cookies for the operation of the site, analysis, advertising and others, as follows: Session cookies \u2013 temporary files that remain on your device until the end of the session or the closure of the application; Persistent cookies \u2013 files that remain on your device for a period defined by the cookie's parameters or until manually deleted by the user. The cookies we use do not contain personal data. All modern browsers allow you to change cookie settings, which are usually found in &gt;&gt;settings&gt;&gt;options&gt;&gt;preferences&gt;&gt; of your browser.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you choose to disable cookies, some sections of our website may not function correctly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>This policy was adopted by \u201eLYUBYA\u201c Ltd. on 19.03.2026.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>\u041d\u0435\u0440\u0430\u0437\u0434\u0435\u043b\u043d\u0430 \u0447\u0430\u0441\u0442 \u043e\u0442 \u041e\u0431\u0449\u0438 \u0443\u0441\u043b\u043e\u0432\u0438\u044f \u043d\u0430 &#8222;\u041b\u042e\u0411\u042f&#8220; \u0415\u041e\u041e\u0414, \u0432\u043f\u0438\u0441\u0430\u043d\u043e \u0432 \u0422\u044a\u0440\u0433\u043e\u0432\u0441\u043a\u0438\u044f \u0440\u0435\u0433\u0438\u0441\u0442\u044a\u0440 \u0438 \u0440\u0435\u0433\u0438\u0441\u0442\u044a\u0440\u0430 \u043d\u0430 \u042e\u041b\u041d\u0426 \u0441 \u0415\u0418\u041a BG208607869, \u0441\u044a\u0441 \u0441\u0435\u0434\u0430\u043b\u0438\u0449\u0435 \u0432 \u0433\u0440\u0430\u0434 \u0411\u043e\u0442\u0435\u0432\u0433\u0440\u0430\u0434, \u0443\u043b. \u201e\u0421\u043b\u0430\u0432\u0435\u0439\u043a\u043e\u0432\u201c \u2116 15, \u0435\u0442. 3, \u0430\u043f. 5 \u041b\u0438\u0447\u043d\u0438\u0442\u0435 \u0412\u0438 \u0434\u0430\u043d\u043d\u0438 \u0438 \u0437\u0430\u0449\u0438\u0442\u0430\u0442\u0430 \u043d\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f\u0442\u0430, \u043a\u043e\u044f\u0442\u043e \u0441\u043f\u043e\u0434\u0435\u043b\u044f\u0442\u0435 \u0441 \u043d\u0430\u0441 \u0435 \u0438\u0437\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u043d\u043e \u0432\u0430\u0436\u043d\u0430 \u0438 \u0437\u0430\u0442\u043e\u0432\u0430, \u0438 \u043d\u0430\u0448\u0430\u0442\u0430 \u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u0437\u0430\u0449\u0438\u0442\u0430 \u043d\u0430 \u043b\u0438\u0447\u043d\u0438\u0442\u0435 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tabs.php","meta":{"footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0437\u0430 \u043f\u043e\u0432\u0435\u0440\u0438\u0442\u0435\u043b\u043d\u043e\u0441\u0442 \u0438 \u0437\u0430\u0449\u0438\u0442\u0430 \u043d\u0430 \u0434\u0430\u043d\u043d\u0438\u0442\u0435 | LIVRA<\/title>\n<meta name=\"description\" content=\"\u041d\u0430\u0443\u0447\u0435\u0442\u0435 \u043a\u0430\u043a LIVRA 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